KT8 Rocco Anta Klay Thompson Shoes

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, with tags, and in its original packaging. Minor signs of wear or use are acceptable, but they must not affect secondary sales.

Return Process

1. Send us an email requesting a return, stating the reason for the return and including a photo of the product, and wait for our response. Contact email: service@yh-at.com
2. After we receive the email, we will agree to return the product and inform the customer.
3. After receiving the email from us agreeing to return the goods, you need to pack the goods and send them back to us.

Return Information:

Address: 14/F, No.1 Yilan Road, Siming District, Xiamen, China 361016

Phone: +86 17850158580

Name: YH-AT

Return Shipping Costs

1. The merchant bears the cost of return shipping in the following cases:

• Broken goods
• Wrong merchandise

2. The customer is bears for the return shipping costs in the following cases:

• Don't want it anymore
• Purchased the wrong size or color

Refunds

Once we receive your returned item, we will issue a refund within 1 business day and your refund will automatically be credited back to the original method of payment within 5 business days. Keep in mind that your bank or credit card company may also take some time to process.
If it has been more than 10 working days since we issued the refund, please contact us at service@yh-at.com.

Exchanges

We do not support exchange services at this time. 

Free shipping on all orders. No Minimum.

1) Delivered Time = Process Time + Shipping Time. The times mentioned here are all working days.

2) Process Time: After the order has been paid, the warehouse needs 1- 5 days to process your order. You will receive a notification once your order has been shipped.

3) Shipping time will take approximately 15-25 days.

4) Logistics providers: China Post 、SF Express 、Yun Express 、DHL 、USPS.
We will choose the most suitable logistics supplier to deliver the goods according to the actual situation

5) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and customs clearance issues.

6) If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.

7) Delivery Area: Worldwide Shipping.

8) Tax: Make sure to display the most accurate pricing, taxes, and shipping at checkout. We ship all orders free of tax. While all items are tax-free on international orders, your order may be taxed by your country's customs authority. Customers are responsible for paying any additional taxes.
For more information on import taxes/duties, please contact your local post office.

9) If you have any questions, please contact us at service@yh-at.com.